Topic 12 of 20
Utilities and internet: set them up, keep bills low
Utilities are the part of moving people forget until the first night with no power or Wi-Fi. A couple of calls a few weeks ahead, and a little attention to how bills are measured, keeps the lights on and the totals predictable.
Utilities and internet guides
Who sets up what
In most rentals, the landlord keeps the building's accounts for some services and you open your own for others. Ask before you move:
- Electricity: usually yours. In some states you can choose a retail supplier; in others there is one local utility.
- Gas: yours if the unit has gas heat, a gas stove or a gas water heater.
- Water, sewer and trash: often included in rent or billed back by the landlord.
- Internet: always your choice, but only certain providers may serve your building.
How bills are measured
Electricity is billed by the kilowatt-hour (kWh), gas by the therm or hundred cubic feet, and water by the gallon or cubic foot. Each bill usually has a fixed monthly charge plus a usage charge. That means cutting usage lowers part of the bill, but not all of it. Your first winter or summer bill is often the largest, because heating and cooling drive most of the use.
Internet: pay for the speed you use
Many households pay for more speed than they need. Before choosing a plan, think about how many people and devices stream, game or video-call at the same time, and ask what the price will be after any promotional period ends.
Help with bills
LIHEAP, the federal energy assistance program, is run through states and local agencies and helps eligible households with heating and cooling bills. Many utilities also offer budget billing, which spreads costs evenly over the year, and hardship programs. USA.gov lists where to start.
Moving out of a place
Schedule shut-off or transfer of service for the day after you hand back the keys, take final meter photos, and give each provider a forwarding address for the final bill and any deposit refund.
Utilities setup checklist
Tick items as you go. Ticks stay on this page only and clear when you leave.
Questions people ask
Which utilities do I need to set up?
It depends on the lease. Electricity and internet are often your responsibility; water, sewer and trash are sometimes included in rent. Gas is only needed if the home has gas appliances or heat. Your lease or landlord can tell you.
Why do utilities ask for a deposit?
A deposit protects the provider if you leave without paying. New customers without a payment history are often asked for one. Ask whether a credit check, a letter from a previous utility or enrolling in autopay can reduce it, and when it will be refunded.
What if I cannot pay a utility bill?
Contact the provider before the due date to ask about payment plans, and look into the Low Income Home Energy Assistance Program and local programs. Some states and utilities limit shut-offs during extreme weather or for medical needs, so ask your provider or your state utility commission.